Can I place an order online ?

Yes you can e-mail your order straight from the confirm order screen

Can I print off the order form & fax it to you ?

Yes this is another method that customers can use to place their orders.

How long will my conservatory take from placing the order ?

This is usually 2 weeks from the date you place your order.

Will I get notification that my order is being processed ?

When you order by e-mail you will receive an automated e-mail from us within a couple of hours to let you know that we are processing your order.
If you choose to print off your order and fax it to us we will telephone you to confirm your order. This usually takes place within 24 hours.

If you do not hear from us within these times please call us on 0800 3281846 and ask for Online Sales Processing.

How do I pay ?

On the "contact details" page of the order you will be asked to choose your preferred method of payment. Should there be a problem our Accounts Department will contact you by telephone.

Do I need to be there when my goods are delivered ?

You will need someone from your company to inspect and sign for the goods.

Can I make changes to the style of the conservatory shown in price grids ?

If you wish to buy that particular style online then the only 3 things that can be changed are:

	The colour of the polycarbonate in the roof, either bronze, clear or opal.
	The position of the French Doors; left, front and right.

However if the exact size and style is not shown to buy online then click here and you will be taken to the bespoke page where you can get a price for almost any style and size.

Do you provide a base plan that I can use for my brickwork ?

Yes this is available for everyone of our conservatories just print it off from the order confirmation screen. Remember that the sizes shown are taken from the inside edge of the external brick.
If you require a more detailed plan we will be glad to e-mail this to you.

Do I have to pay anything extra from the price shown in the grids ?

The only extra to pay is the delivery charge which is currently £75 to anywhere within England & Wales.

If some of the goods are faulty on delivery what do I do ?

In the unlikely event that some of the goods are missing or faulty just highlight the relevant item on the delivery note and sign it, also make sure that the driver signs and we will take care of everything from there.

Which way do you view products ?

All products are viewed externally, i.e. from the outside.

Do you deliver to locations outside England & Wales ?

Unfortunately we are not able to deliver to any locations outside of mainland England & Wales.

Do you supply Lean-To conservatories ?

Yes a small price grid is available in our Members Section.

Are there other colours to choose from apart from white ?

Please send your requirements via our bespoke section and we should have a quote with you within a few hours. Alternative view our Expanded Price List to calculate the additional cost on our price grids.